FAQ
Frequently Asked Questions (FAQ)
ORDERING & PAYMENT
Q: How do I place an order?
A: Simply browse our collection, select your desired size and color, and click "Add to Bag." Proceed to the secure checkout to enter your shipping and payment details. You will receive an order confirmation email once your purchase is complete.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. Please contact us immediately at [your email] if you need to make a change. We can only modify or cancel an order if your request is received before it has been shipped.
SIZING & PRODUCT
Q: Where can I find the size chart?
A: We provide a detailed size guide on each product page. Please refer to the specific measurements in inches/centimeters for the best fit, as sizes may vary across different styles.
Q: Are your products true to size?
A: Our items are generally true to standard US sizing. We recommend checking the specific size chart provided for each garment. If you are between sizes or prefer a looser fit, we suggest sizing up.
Q: How can I be sure about the color of an item?
A: We strive to represent our products as accurately as possible. However, colors may appear slightly different on various device screens due to monitor settings.
SHIPPING & DELIVERY
Q: Where do you ship from and what are the delivery times?
A: We ship from our warehouse in [Your Country, e.g., the US]. Delivery times vary by destination:
· United States: 15-20 business days
· European Union: 15-20 business days
For more details, please see our full [Link to Shipping Policy].
Q: Do you ship internationally and are there custom fees?
A: Yes, we ship to many countries internationally. Please note that for orders shipped outside the US (especially to the EU and UK), customers are responsible for any applicable customs duties, import taxes, and brokerage fees. These charges are not included in the item price or shipping cost.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We offer a 30-day return policy for items in their original, unworn condition with all tags attached. Please initiate your return through our portal here: [Link to Returns Portal]. For full details, please visit our [Link to Return Policy].
Q: How long does it take to receive my refund?
A: Once we receive your return, it takes 5-7 business days to process. The refund will then be issued to your original payment method. Please note it may take additional time for your bank to post the credit.
Q: Can I exchange an item for a different size?
A: Yes! We are happy to facilitate size exchanges, subject to availability. Please select the "Exchange" option in our returns portal.
CARE & SUSTAINABILITY
Q: How should I care for my garment?
A: Care instructions are provided on the label inside each item. We recommend following these instructions to maintain the quality and longevity of your purchase.
Q: Are your products sustainable?
A: We are committed to responsible fashion. We are continuously working to incorporate sustainable materials like organic cotton and Tencel™ into our collections, and we prioritize ethical manufacturing partners.
CONTACT
Q: How can I contact customer service?
A: For any other questions, please email us at dawnreverie.vip@gmail.com. We aim to respond to all inquiries within 24-48 hours on business days.